FREQUENTLY ASKED QUESTIONS
We offer a wide range of IT services, including:
• Computer Networking
• Network Cabling
• Hardware Maintenance
• Internet Security
• Server Installation
Our support team is available during the following hours:
• Monday – Sunday: 9:00 AM – 5:00 PM (Local Time)
For critical IT issues, we offer 24/7 emergency support. If you require urgent assistance outside regular hours, please use one of the following options:
• Emergency Hotline: +1 (647) 293-4021 or +1 (647) 927-0562
• Critical Issues (System Down, Security Breach, Major Outage): Immediate response
• High Priority (Severe Performance Issues, Major Functionality Impact): Within 2 hours
• General Support (Minor Bugs, Inquiries, Routine Maintenance): Within 24 hours
If you have a Service Level Agreement (SLA) with us, response times may vary based on your support package.
You can reach us via email, phone, or our contact form on the website.
Yes! We work with businesses of all sizes, from startups to large enterprises.
We serve various industries, including healthcare, finance, education, retail, e-commerce, and manufacturing.
Yes, we provide both remote and on-site support, depending on the situation and your preference.
We implement best-in-class security measures, including encryption, firewalls, multi-factor authentication, and regular security audits.
Yes, we offer data backup solutions and disaster recovery plans to ensure business continuity.
Yes, we provide cloud consulting, migration, and management services for AWS, Azure, and Google Cloud.
Pricing depends on the project scope, complexity, and service duration. We offer flexible pricing models, including hourly rates, fixed pricing, and subscription/maintenance plans.
Yes, we offer a free initial consultation to discuss your requirements and suggest the best solutions.
We do not directly sell hardware or software, but we partner with leading vendors to provide procurement assistance. We can help you choose the right hardware and software solutions for your business needs.
We work with and recommend reliable brands based on your specific requirements. Some of the brands we commonly work with include:
• Laptops & Desktops: Dell, HP, Lenovo, Apple
• Servers & Networking: Cisco, HPE, Dell EMC
• Storage Solutions: Western Digital, Seagate